Bendigo Sleep Lab Terms & Conditions

PLEASE NOTE: PURCHASES OF CPAP MASKS AND MASK ACCESSORIES CANNOT BE EXCHANGED OR RETURNED IF USED DUE TO HEALTH REGULATIONS

Bendigo Sleep Lab will accept returns on any unopened product within 30 days of the original ship date. A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened cannot be returned.

To avoid this, we make every effort to help you be sure of sizes and features of all items prior to purchase. We offer detailed product pages, a mask sizing guide. As always, please call us if you have any doubt or question about your order before it ships. We can be reached on 03 5447 8827 or info@bendigosleep.com.au

All CPAP masks and parts come with a 3 month warranty period. Please note that any associated shipping cost to return merchandise to Bendigo Sleep Lab is not covered in any warranty situation.

No credits or refunds will be issued until we have received the products into our facilities and examined them.

A special note about masks:

Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!

Legal Capacity to Transact

If you are under the age eighteen (18) years you cannot place orders with Bendigo Sleep Lab accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Bendigo Sleep Lab suffer any damage or other losses as a result of a transaction entered into by a minor, Bendigo Sleep Lab reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Bendigo Sleep Lab.

Prices

Bendigo Sleep Lab always seeks to list Products with the most competitive prices. Bendigo Sleep Lab reserves the right to change prices for Products displayed at Bendigo Sleep Lab at any time before you place an Order (catalogue or online). The price of products are shown in Australian Dollars (AUD) and excludes shipping costs. Shipping cost is quoted at the time of check out but may be recalculated based on how many and what items you place in your shopping cart.

Payment Methods and Processing

Bendigo Sleep Lab currently accepts Cash (for Pick Up orders), Visa, MasterCard and Bank Deposit. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, & Saturday mornings by appointment, excluding VIC Public holidays. We process credit card and Bank Deposit payments after you click the “Submit My Order” button. Where you pay by Bank Deposit you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation. If a Bank Deposit payment is not received within 7 days from the date that you receive your Order Confirmation, Bendigo Sleep Lab reserves the right to cancel the transaction. Where you pay by Bank Deposit a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase.

Delivery of Your Products

Delivery time takes up to 10 working days from the date your payment is received. Please note that Bank Deposit payments take 1-2 business days to process. In all instances estimated delivery times will be displayed at the checkout for your Product. Bendigo Sleep Lab makes every effort to deliver your Product according to the estimated delivery times provided by Bendigo Sleep Lab at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.

If no-one is available to take delivery of your Products, our carrier will either be carded or your order can be left at your front door . Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

Shipping

We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size, weight and the geographical region of the delivery address. Estimated shipping charges from our Bendigo Office are based on product size, weight and delivery zone.

If you have any concerns regarding shipping please feel free to contact us on (03) 5447 8827 or email us info@bendigosleep.com.au

Disposal of Personal Information

Once your transaction is finalized, both the electronic and hard-copy information is securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.

For More Information or To Complain About a Breach of Your Privacy

If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us by email, fax or post:

Email us: info@bendigosleep.com.au

Phone: (03) 5447 8827

Changes To Our Privacy Policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website.

If you require any further information about the Privacy Act and the National Privacy Principles, you can visit the Federal Privacy Commissioners website at www.privacy.gov.au.

Trista

Medical Receptionist

Trista has extensive experience in administration roles, working onsite and remotely. Trista loves to lift weights, her beautiful horses and two human furr babies. Trista is never one to have a break, she is always doing something or helping someone, and this is why we all admire her finesse in her role here at the sleep lab, at home and in the gym!

Clara

Medical Receptionist

Clara joined Bendigo Sleep Lab in 2023 after working in the horse racing industry and radio for a number of years. As our medical receptionist and sleep technician, Clara is passionate about helping patients in any way she can.

In addition to her work at Bendigo Sleep Lab, Clara is also studying for a Bachelor of Education (Primary School). She loves her sleep so much that she's usually tucked up in bed by 8:30 every night!

When not at work or studying, Clara spends time with her husband Owen, daughter Isla, and their adorable sausage dog Maverick. She enjoys camping trips, travelling to new places and making memories with her family.

Cordi

Sleep Technologist

Cordelia is a medical receptionist and sleep technologist at Bendigo Sleep Lab. She has been working there since the start of 2023 and loves to provide her patients with the best quality service they can get. Cordelia also has a great sense of humour and loves to make people laugh with her jokes every now and then.

In her spare time, Cordelia enjoys camping, outdoor adventures, playing with her puppy Dexter, competitive dancing, and enjoying a cocktail or two with friends and family. She is currently studying for her Bachelor of Education at La Trobe University and hopes to use this degree in the future to provide support to primary school kids, helping them to make learning enjoyable.

Snoring

While occasional snoring may not be a problem, regular nightly snoring sessions can be a symptom of something a little more serious and should be investigated. Snoring and sleep apnea (also spelt apnoea) are linked at an alarming rate – three in 10 men and nearly two in 10 women who are habitual snorers suffer from some degree of obstructive sleep apnea. Sleep apnea prevents you from getting the healthy sleep you need to lead a refreshed, energetic life. So regardless of what is specifically causing snoring for you, if you snore — or if you suspect you snore — consider it a sign that something might not be right.

Sleep Apnea

Sleeping (and breathing) are essential for life, yet it’s also something we usually take for granted. If you’re always feeling tired, you might be having trouble breathing while you sleep. Many people have sleep apnea (also called sleep apnoea) without even knowing it.

Could it be sleep apnea that’s stealing the energy and vitality from your days? While many people with sleep apnea snore, there are some who don’t.

Because sleep apnea can affect your health and enjoyment of life, it’s important to find out for sure if you have it. Effective treatment can help you to get back to being your best self.

If you suspect you have sleep apnea, you're only a few steps away from a better night's sleep and feeling like yourself again.

Sleep Study Referral Download

BOOK SLEEP STUDY

Insomnia

Onsite Specialised Sleep Psychology Services. Meet Professor Gerard Kennedy. Another specialist in the Sleep Medicine field available and offering bulk billed consultations to those with a GP Mental Health Care Plan. Prof Kennedy can help with:

Insomnia (can’t get to sleep)
Sleep onset issues (takes a long time to get to sleep)
Maintenance of sleep issues (wake and can’t get back to sleep)
Circadian rhythm disorders
CPAP therapy adherence
Anxiety about sleep

Sleep Psychology Download

Sleep Hygiene Download

Sleep FAQs

What are some symptoms of lack of sleep?

Here is a list of 10 symptoms of sleep deprivation.

Excessive daytime sleepiness
Yawning
Irritability and moodiness
Forgetfulness
Inability to concentrate or a "fuzzy" head
Difficulty learning new things
Lack of motivation
Craving carbohydrates or high sugar foods
Clumsiness
Reduced sex drive

What are some signs of sleep deprivation?

Here are 10 symptoms of not getting enough sleep.

Excessive daytime sleepiness
Yawning
Irritability and moodiness
Forgetfulness
Inability to concentrate or a "fuzzy" head
Difficulty learning new things
Lack of motivation
Craving carbohydrates or high sugar foods
Clumsiness
Reduced sex drive

What happens when I don't sleep?

Here are a few things that could happen as a result of a lack of quality sleep.

Life is all about being in perfect harmony with your body, mind and spirit so that you can live well every single day.

When you open your eyes in the morning, being well-rested means that you’re full of energy and open to the possibilities that lie ahead! Your body and mind are also more prepared, allowing you to embrace the coming day with enthusiasm.

However, what can happen if you sleep poorly?

There are some problems that come from getting poor sleep.

It can contribute to gaining weight
It can impact your sociability and emotions
It can lower your sex drive
It can put you at risk of serious illnesses

What can I do when I can't sleep?

Just about everyone has the occasional bad night’s sleep, but when poor sleep becomes the norm, it may affect your life in lots of different ways.

1 Your weight, your work, your relationships and your enjoyment of life can all improve with good, regular sleep.

2 You deserve to feel your best with the energy to live each day to its full potential. So if you’re struggling to fall asleep or stay asleep, it’s time to work out why easy, restful sleep isn’t happening for you.

Here are 5 healthy sleep habits that you can try:

Get enough hours
Be consistent
No electronics in the bedroom
Relaxation before bed
Make a commitment

References

ERoth, T, J. Clin Sleep Med 2007 Aug 15; 3(5 Suppl): S7–S10.
https://www.nhlbi.nih.gov/health-topics/sleep-deprivation-and-deficiency accessed 2 Aug 2019

2011 was the next step in the evolution, more professional rooms into a shared medical clinic, and a name change to Bendigo Sleep Lab, to better reflect our current multidisciplinary sleep disorders facility and team.

After more growth the decision was made in March 2012 to buy a permanent location, where we are today in Golden Square! Many clients are still with us today whom remember the McCrae Street residence.

In 2012, we signed a contract with Fisher & Paykel Healthcare to service the Central Victorian region with the Airvo2 devices (medical grade humidification) for high complex respiratory patients.

In June 2013, we started a collaboration with Bendigo Health to supply clients with neonatal respiration monitors to help assist and monitor newborns.

In October 2019 BSL became accredited DVA provider, and commenced a direct relationship with ResMed.

In March 2020, Bendigo Sleep Lab closed for one month and every standard operating procedure changed due to the pandemic. We closed for one month, and re-opened catering continuously to the ever changing environment the pandemic caused to keep the business operational.

In February 2021 renovations commenced, with the aim of commencing in-lab sleep studies by the end of 2021.

In July 2021, our first in-lab sleep studies commenced and we now offer professional and bulk billed Sleep Psychology services with Prof. Gerard Kennedy operating out of Bendigo Sleep Lab.

Linda and staff regularly provide educational in-services to community groups, private businesses, La Trobe Uni and Bendigo Hospital for Sleep Medicine, disorders and treatments.

Our CPAP Clinic is also certified by the Sleep Health Foundation.

Pillow Masks

We have an extensive range of product-specific usage videos which you can follow for daily and weekly cleaning, maintenance and care.

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Linda Sawyer

BNursing, GradDip Sleep Medicine

Director, CPAP Consultant, Sleep Scientist

Linda is our senior scientist, she graduated in 2002 from the University of Western Sydney and 2008 from the University of Sydney and is a current member of the Australasian Sleep Association and Sleep Health Foundation. Linda works hard to obtain the Sleep Health Foundation code of practice tick of approval for Bendigo Sleep Lab each year.

Linda has an extensive work background in Nursing, Sleep Medicine and CPAP Education. Not only does she work at Bendigo Sleep Lab, she is also a guest speaker at La Trobe University (In 2021 officially becoming an adjunct Lecture at La Trobe University) and various other organisations around Central Victoria.

After managing public and a private sleep labs in Sydney, Linda moved to Bendigo in 2008 and wished she moved sooner. There was definitely a need for professional services to the sleep medicine field in Central Victoria.

Linda loves her kids and four wheel driving. She often is a volunteer medic at four wheel driving competitions around Australia.

PLEASE NOTE: PURCHASES OF CPAP MASKS AND MASK ACCESSORIES CANNOT BE EXCHANGED OR RETURNED IF USED DUE TO HEALTH REGULATIONS

Your Cart

Your Privacy

Trista

Medical Receptionist

Clara

Medical Receptionist

Cordi

Sleep Technologist

Snoring

Sleep Apnea

Insomnia

Sleep FAQs

What are some symptoms of lack of sleep?

What are some signs of sleep deprivation?

What happens when I don't sleep?

What can I do when I can't sleep?

Pillow Masks

Philips DreamWear Nasal Pillow Mask

Fisher & Paykel Brevida Nasal Pillow Mask

ResMed P30i Nasal Pillow Mask

BMC P2 Nasal Pillow Mask

ResMed P10 Nasal Pillow Mask

Nasal Masks

Fisher & Paykel Eson 2 Nasal Mask

Fisher & Paykel Eson

Philips Pico Nasal CPAP Mask

ResMed N30i Nasal Cradle Mask

ResMed N30 Nasal Cradle Mask

Fisher & Paykel Evora CPAP mask

BMC N5A Nasal CPAP Mask

ResMed N20 Nasal Mask

Full Face Masks

Fisher & Paykel Simplus Full Face Mask

Fisher & Paykel Vitera Full Face Mask

ResMed F30 Full Face Mask

ResMed F30i Full Face Mask

BMC F5A Full Face CPAP Mask

ResMed F20 Full Face Mask

ResMed AirTouch F20 Full Face Mask Starter Kit

Fisher & Paykel Evora Full CPAP Mask Fit Pack

Linda Sawyer

Director, CPAP Consultant, Sleep Scientist